FAQ

(Frequently Asked Questions)


Here is a selection of some frequently asked questions about Genesis All-Suite Hotel for your convenience. All other questions can be sent to us using our Contact Us form or email us at res@genesishotel.co.za.


What is check in time?

Check in time is at 14h00. If you arrive earlier than the check in time, we will gladly hold your luggage while you enjoy Johannesburg.

What is check out time?

Check out time is 11h00. Complimentary luggage storage is available for the afternoon. Extended check out may be honoured on a request basis subject to availability. Charges may apply.

What is there to do in the area?

While staying at Genesis All-Suite Hotel, you’ll be spoilt for a choice at the variety of places to go and things to do in and around Johannesburg.
If you love shopping, Johannesburg offers everything from vibrant shopping centres filled with designer stores, through to the colourful outdoor markets.
If you’re visiting South Africa to enjoy the gorgeous scenery and Johannesburg, Genesis All-Suite Hotel is a perfect starting-off point.
If you’re a golfer, Genesis All-Suite Hotel is perfectly situated within easy reach of some of Johannesburg golf courses, close nearby is the Royal Johannesburg and Kensington Golf Club.

Who do I tell if I have specific dietary requirements?

Advise reservations when making your booking or reception at check-in and your dietary requests and requirements will be relayed to the kitchen.

Is there a Fitness Centre?

Our Fitness Centre, is located on the mezzanine level of the hotel. Our complimentary fitness centre is open 24 hours a day, and features a treadmill, exercise bike, universal machine and free weights.

Do you have parking?

Free allocated parking is available for guests staying at Genesis All-Suite Hotel.

Is internet access available?

High speed internet access is available throughout the hotel, free of charge!

Do you have laundry services?

In addition to our Valet laundry service, self- service laundry is available in many suites.


What is the cancellation policy?

If cancelled up to 30 days before date of arrival, no fee will be charged

  • If cancelled up to 14 days before date of arrival, 25 percent of the total price of the reservation will be charged
  • If cancelled up to 7 days before date of arrival, 50 percent of the total price of the reservation will be charged
  • If cancelled later or in the case of a no-show, the total price of the reservation will be charged

Do you provide a Shuttle service?

For all transportation needs contact our reservationist at res@genesishotel.co.za

Can we receive packages prior to arrival?

We will be happy to sign parcels prior to your arrival, provided the recipient’s name appears clearly both the package and corresponding reservation.

Do you provide baby cots?

Yes, baby cots are available on request.

Can I make a special request?

Special requests can be made with our reservationist or made directly in writing to res@genesishotel.co.za

Do you have smoking rooms?

Genesis Suites & Conferencing is a smoke-free environment. All our suites feature balconies which some guest utilise for their convenience.

How many people can stay in my Suite?

The maximum number of people each Suite type can accommodate, and are as follows:

  • One Bedroom Suite – 2 Occupants
  • Two Bedroom Suite- 4 Occupants
  • Three Bedroom Suite  – 5 Occupants
  • Four Bedroom Suite – 7 Occupants