Terms & Conditions of use relating to www.genesishotel.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Genesis Suites (Pty) Ltd website located at the domain name www.genesishotel.co.za (“the Website”). The owner of this Website, the authors of these contents and in general anybody connected to this Website in any way, are from now on collectively called “the Providers”. By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the Website for marketing and other purposes without the consent of the Provider.

About Us

The website www.genesishotel.co.za provides user’s with information regarding the Genesis All-Suite Hotel. The Genesis All-Suite Hotel is a graded 4-Star full-service hotel located in Fairmount, Johannesburg, South Africa with 50 suites, a restaurant and fitness center, conference facilities, boardrooms and a function room.

Use of Website

You may only use this website to browse the content, make legitimate bookings and shall not use this Website for any other purposes, including without limitation, to make any speculative, false or fraudulent bookings. This Website and the content provided in this Website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this Website and/or the materials contained on this Website may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this Website are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The Providers, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including, without limitation, data loss, lost revenues and lost profit) which may result from the inability to use or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this Disclaimer of Warranty to take full effect.

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Terms and Conditions from time to time, and your continued use of the Website (or any part of the Website) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Website.

We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


What can we do with your Email address?

Once registering, and supplying www.genesishotel.co.za with your email address, we will occasionally send you emails containing promotions, or informing you of specials being offered by ourselves. These emails may contain adverts from 3rd parties; however we will never supply a 3rd party with your email address.

If you do not wish to receive these emails, you can at any time request to be unsubscribed.

Do we use cookies?

Genesishotel.co.za does make use of cookies to identify customers and facilitate as well as enhance the user experience within the site. For this reason cookies are stored on the users machine to identify the user. This information is not sold or shared with any 3rd parties.

What About Third-Party Advertisers and Links to Other Websites?

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and this Privacy Policy does not cover the information practices of these advertisers and third-party websites.


We are committed to protecting your privacy. This Privacy Policy applies to all the web pages related to this Website.

Any information gathered in the online forms on the Website is used to personally identify users that require further information. The information will not be used for anything other than that which is stated in the Terms and Conditions of use for this service. None of the information will be sold or made available to anyone.

The Website may collect certain information about your visit, such as the name of the Internet Service Provider (ISP) and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Website; the pages that you access while at the Website and the Internet address of the website from which you linked directly to our Website. This information is used to help improve our Website, analyze trends, and administer the Website.

We may need to change this Privacy Policy from time to time in order to address new issues and reflect changes on our Website. We will post changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Privacy Policy regularly. If you have any questions or concerns about our Privacy Policy, please send us an email at privacy@genesishotel.co.za.

By using this Website, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to these Terms and Conditions will mean that you accept those changes.

Cookie/Tracking Technology

The Website may use cookie and tracking technology depending on the features offered. Cookie and tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Website, and understanding how visitors use the Website. Cookies can also help customize the Website for visitors. Personal information cannot be collected via cookies and other tracking technologies; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie information and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


  1. General Information
  • Rates quoted are per suite per night unless otherwise stated and are inclusive of full English breakfast (this is not applicable to in-suite dining).
  • Breakfast is non-refundable
  • Rates quoted are in South African Rand (ZAR) and are subject to change without prior notice
  • Suites are allocated on the day of arrival. Therefore, if you require a specific suite number we will endeavor, but cannot guarantee, to fulfill your requirement.
  • Any extension of stay will be subject to availability at the time of the request. Guests are requested to notify us as soon as possible of any intended extension of stay.
  • The maximum number of guests per suite is as follows:
    • One Bedroom Suite – 2 guests
    • Two Bedroom Suite – 4 guests
    • Three Bedroom Suite – 5 guests
    • Four Bedroom Suite – 7 Guests
  • Due to the passing of The Tobacco Products Amendment Act, and the potential harmful effects of passive smoking, smoking is not permitted in suites or any other areas of the hotel including the pool deck. In respect of this legislation, we kindly request all of our guests to adhere to the non-smoking policy within the hotel.
  • All guests utilising the hotel do so entirely at their own risk.
  1. Check-in/ Check-out Times & Late Check-out Policy
  • Suites are available for check-in after 14h00, however if you plan on arriving earlier, please let us know and we will endeavor, but not guarantee, to have a suite ready for your arrival.
  • Should you wish to guarantee a suite being available before 14h00 you may wish to extend your reservation to include the night prior to arrival at an additional night’s charge.
  • Alternatively, we will be happy to check you in and store your luggage until your suite is ready.
  • Check-out time is at 11h00 unless, occupancy permitting, prior arrangement has been made with our reservations department in which case the check-out time may be extended to 12h00.
  1. Guaranteed late check-out fee will be charged as follows:
  • Until 14h00 – 25% of the suite rate will be charged
  • Until 18h00 – 50% of the suite rate will be charged
  • After 18h00 – 100% of the suite rate will be charged
  1. Reservation Policy
  • In order to guarantee a reservation, we require a 50% deposit of the total stay or credit card details with the holder’s authorization to deduct 50% of the total stay or an agent’s voucher.
  • The outstanding amount of the total stay is due prior to or on arrival.
  • Reservations that have not been confirmed with a credit card, direct deposit or agent’s voucher are deemed as provisional and may be released by our reservations department without notification.
  1. Cancellation Policy

All reservation cancellations must be emailed to res@genesishotel.co.za and each cancellation will be treated fairly on its merits. Our cancellation policy is as follows:

  • If cancelled 30 days before date of arrival, no reservation cost will be charged.
  • If cancelled up to 14 days before date of arrival, 25% of the total reservation cost will be charged.
  • If cancelled up to 7 days before date of arrival, 50% of the total reservation cost will be charged.
  • If cancelled later than 7 days before date of arrival or in the case of a no-show, 100% of the total reservation cost will be charged.
  1. Children’s Policy
  • Children are most welcome at our hotel.
  • Children under 12 years (maximum 1) per suite sharing with two full paying adults are accommodated free of charge, including breakfast.
  • Children over 12 and under 16 years (maximum 1) per suite sharing with two full paying adults are charged R 400.00 per child, per night, bed and breakfast.
  • Children over the age of 16 should be accommodated separately and pay full rates.
  • All suite categories are able to accommodate a cot.
  • A limited number of additional beds and cots are available and should be requested on reservation.
  • A baby-sitting service may be organized through the hotel, and we kindly request that this service is booked at least 24 hours in advance.

Payment Policy

When you click to make a booking with us, legal obligations arise and your rights to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms and Conditions. You must not make any bookings through this Website unless you understand and agree to all of our Terms and Conditions. Once payment is made for a booking, it is deemed that you have read and understood the Terms and Conditions for such booking. If you have any queries, please contact us before making any booking through this Website.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). The Provider endeavors to offer you competitive prices. Your total booking price will include the price of the booking plus any applicable sales tax.

The Provider reserves the right to change pricing at any time without prior notice.

  1. Credit Card

We accept MasterCard, Visa, Diners and American Express credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the Website at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready!

  1. EFT (Electronic Fund Transfer)

If you wish to pay via EFT, once you have added items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then need to make payment via Internet banking. Use the unique order number in the reference line for your Internet payment. This should ensure speedy processing and delivery of your selected products. 

Banking Details

Bank:                          Absa Bank
Branch No.:               331155
Account Name:        Genesis Suites
Account No.:             4074467034
Account Type:          Cheque

  1. Direct Deposit

You may pay for your products through a direct deposit. It’s the same as doing an EFT payment (see banking details above) except you’ll have to go into your bank and physically make your direct deposit there. Please fax your deposit slip to us on +27 (0)11 2745379 to ensure your payment is confirmed and order shipped as quickly as possible. 

Location Rights

By accepting these Terms and Conditions you agree that on submission/ processing of your online credit card payment, the Provider may verify your geographical location through GSM Network technology. You therefore warrant that the mobile number entered on your account is correct and that you are the legal owner. This acceptance will be deemed as written consent (as set out in section 12 of the ECT Act) to have information relating your location to be made available to the Provider.

Security Policy

  1. Virtual Card Services (VCS) process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the Website’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. VCR is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. VCR Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. VCS continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


These Terms and Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

 Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Electronic Communications

When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of Genesis Suites (Pty) Ltd or its content providers and are protected by international copyright laws. The compilation of all content on this Website is the exclusive property of Genesis Suites (Pty) Ltd and is protected by international copyright laws. All software used on this Website is the property of Genesis Suites (Pty) Ltd or its software providers and is protected by international copyright laws.

 Your Account

If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Website only with involvement of a parent or guardian. The Provider and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content in their sole discretion.


I understand that all the designs and trademarks are registered to either Genesis Suites (Pty) Ltd or its content providers and are protected by international copyright laws and hereby accept these Terms and Conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Genesis Suites (Pty) Ltd for any civil action or any legal action deemed necessary against me.

 Contact Details

Physical Address:    10 Sandler Road, Fairmount, 2192, South Africa
Postal address:         PO Box 2785, Houghton, 2041, South Africa
Email address:          enquiries@genesishotel.co.za
Phone number:        +27 (0)11 2745300
Fax number:             +27 (0)11 2745379